About Active & Connected
Active & Connected Family Therapy, expanding from its Virginia roots, offers nationwide compassionate mental health support, emphasizing enduring connections and personalized care for individuals, couples, and families.
Expanding Horizons in Mental Wellness
Clinical expertise meets heartfelt connection at Active & Connected Family Therapy, where every individual, couple, and family is guided towards enhanced mental wellness and stronger relational bonds. Having enriched the Central Virginia community for nearly a decade, this practice, formerly known as Virginia Family Therapy, is embarking on an exciting journey to extend its compassionate reach nationwide and even internationally.
Active & Connected Family Therapy symbolizes more than a name; it’s a commitment to growing and nurturing connections in diverse communities, transcending physical locations. This approach ensures that the valued relationships and trust built with clients are maintained and nurtured, no matter where life’s journey leads them.
With a name that opens doors to endless possibilities, Active & Connected Family Therapy is dedicated to being a source of consistent support and understanding, reaching out to various communities and individuals in need. It’s not just about providing therapy services; it’s about weaving a network of care and connection that supports and uplifts people wherever they are.”
This rewrite emphasizes the brand’s commitment to growth, connection, and providing consistent, compassionate care to a broader audience, reflecting their current brand identity and goals.
Empowering Journeys with Expert Care & Connection
Matching needs with expert care.
Fostering growth through connection.
Diverse, dynamic, real.
Meet the team
Meet our Leaders & Admins: The Heart & Soul of Our Compassionate Care
The Leadership Team
Meet Our Leaders: Visionaries in Therapy, Uniting Expertise with Compassion to Guide Your Healing Journey.
The Administrative Team
Discover Our Admin Team: The Backbone of Our Practice, Providing Essential Support for a Smooth Therapeutic Experience.
Our Heartfelt Commitment to the Community
A&C understands that healthy people are actively engaged and connected with their communities. As a company and individuals, A&C offers mental health care and support to families, schools, therapists, and non-profits across our state. We are always looking for new ways to help and welcome opportunities to problem-solve with other community agencies. We all get farther when we work together!
Active & Connected Family Therapy offers a variety of mental health services at different rates to accommodate community needs.
Rates vary based on the provider’s level of training and experience.
Frequently Asked Questions
How do I make, change or cancel a therapy appointment?
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Therapist Client Portal → Appointments.
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If your therapist is not an option, call (434) 202-4080.
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A&C has a 24 hour cancellation policy.
How do I pay my therapy bill?
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Therapist Client Portal → Billing
How do I change my credit card on file?
- Therapist Client Portal → Billing → Payment Methods → Credit Card
I have a billing question, who do I contact?
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Send billing inquiries to ac@activeconnected.
com - Call 434-202-4080 Ext. 103
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Include your phone number and the best time to call.
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Superbills
- When will I receive my superbill?
- Superbills are generated on the 10th of each month
- Can you send me a superbill?
- We can send you a superbill if you email ac@activeconnected.com and include your name and the dates you are seeking. But you can also get your own superbill by following this process: Therapist Client Portal → Billing →Billing Documents → Statements and Superbills
- What do I do with the superbill?
- Superbills contain the primary information most insurance companies request for reimbursement including service codes, diagnosis, therapist NPI number, and VFT Tax ID number. Submit the superbill to your insurance to request reimbursement. They will let you know if they will reimburse you.
- Why do I get two different superbills and invoices from A&C?
- A&C therapists and Psychiatrists use two different electronic health records (EHR’s); Therapists use Simple Practice and Psychiatrists use Charm. Each EHR generates a superbill for your services. So, if you are seeing both a psychiatrist and therapist, you will receive separate superbills for each service.
Access to Client Portal
You will be asked to enter your email address and a link to the portal will be emailed to you. The link is good for 24 hours. After 24 hours you will need to request a new link.
Psychiatry
- How do I make, change, or cancel a Psychiatry appointment?
- Note that Active & Connected Family Therapy has a 24 hour cancellation policy.
- Email psychiatry@activeconnected.com or call (434) 202-4080 Ext.102
- Note Virginia Family Therapy have a 24 hour cancellation policy
- How do I pay my therapy bill?
- Go to the Psychiatry Patient Client Portal, then “Billing”
- How do I change the credit card on file?
- Email psychiatry@acticeconnected.com or call (434) 202-4080 Ext.102
- I have a billing question, who do I contact?
- Send billing inquiries to psychiatry@activeconnected.com
- Include your phone number and the best time to call.
- How do I get in contact with my psychiatrists?
- Go to the Psychiatry Patient Client Portal, then “Send Message”
- How do I request a prescription refill?
- Go to the Psychiatry Patient Client Portal, then “Send Message”
- Include patients full name, date of birth, medication name and dose, and pharmacy
Fostering growth through connection.
Contact Info
Email: hello@activeconnected.com
Fax: 844-705-0170
Locations throughout Virginia & North Carolina.
